Return Policy

💖 Our Commitment to Quality and Your Happiness

We sincerely apologise if your item isn’t perfect! If your product is confirmed to be defective or damaged upon arrival, we are committed to making it right as quickly as possible.

Please Note About Our Handmade Items:

Each item is carefully crafted by hand, so small variations or minor imperfections are normal and part of their unique character. These are not considered defects or damage.

🔁 Returns & Exchanges (Defects Only)

We only accept returns and offer replacements/refunds for items confirmed to be defective or damaged upon arrival. We do not accept returns for change of mind.

Return Window

• All claims for defective or damaged items must be submitted using our Request Return Form within 7 days of delivery.

• Any claim submitted after 7 days cannot be accepted.

Item Condition

• The item must be unused, in the same condition you received it, and returned in its original packaging.

Photo & Video Requirement (Mandatory)

Since our online Request Return Form cannot accept media uploads at this time, photographic or video evidence is mandatory for all claims of damage or defects.

• Please follow the explicit instructions provided inside the Return Form to securely submit your images via WhatsApp within the 7-day window.

• Failure to provide this evidence will result in the claim being rejected.

📦 Shipping for Returns (Customer Responsibility)

Return Shipping Process

• The customer is responsible for shipping the item back to us, even if the item is claimed to be defective or damaged.

• Shipping costs are non-refundable at the time of return.

Mandatory Tracking and Insurance

• We highly recommend using a trackable shipping service that offers shipping insurance. We cannot guarantee the receipt of any returned item and are not responsible if the item is lost or damaged during return transit.

Reimbursement (If Approved)

• If, upon inspection, the item is confirmed to be defective or damaged, we will reimburse you for the reasonable cost of return shipping (Standard Shipping only), along with the product refund/replacement. You must provide a copy of the shipping receipt for reimbursement.

💰 Refunds & Replacements

Refunds (If Applicable)

After we receive and inspect your returned item, you will be notified by email or WhatsApp whether your claim is approved or rejected.

• If approved (confirmed defect/damage), the refund for the product price and the reasonable shipping cost reimbursement will be processed back to your original payment method.

• If rejected, the item can be shipped back to you at your expense.

Exchanges (Replacements)

We will only replace an item if it is confirmed to be defective or damaged upon arrival. Once confirmed, we will ship a replacement item to you at our expense.

❌ Non-Returnable Items

The following items cannot be returned under any circumstances:

• Custom & Personalised Items: Cannot be returned or refunded, unless there is a confirmed, verifiable manufacturing error.

• Sale Items: Items purchased on sale or at a discounted rate.

• Gift cards

• Downloadable digital products

🎁 Gifts

If the item was marked as a gift and shipped directly to you, and the defect claim is approved:

• You will receive a gift credit for the value of the approved return.

• If not, the refund will be issued to the gift giver.

🚚 Transit & Delivery Issues

We package all orders securely, but once the package is handed to the courier, we are not responsible for any damage, delays, or issues that occur during transit. The 7-day claim window starts from the confirmed delivery date.